HIMSS TV is your Insider’s Guide to everything HIMSS. We are the world’s first online broadcasting network, focused on global innovation and how information and technology are driving change in healthcare.
Denise Hines, Chief Americas Officer at HIMSS, talks about the challenges, opportunities and what's next in patient empathy and experience.
Peiling Yap, chief scientist at HealthAI, says that many responsible AI projects never move beyond pilot stages because weak governance and a lack of clear regulatory guardrails block safe scaling and widespread adoption.
Megan Coder of the Society for Digital Mental Health cautions that patients may rely on general-purpose AI chatbots that are unsuitable for mental health treatment rather than seek care from a human clinician.
By building AI tools in-house, health systems can directly address their unique challenges with tailored products rather than depending on vendors, according to Lina Scroggins, Mercy's chief product officer.