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Virtual AI agent Anna offers consumers a safe space to ask questions and make payments, says Dugan Winkie, head of Commercial Strategy at Cedar.
Cloud and artificial intelligence systems complicate tracking where sensitive data lives and moves. Adam Burns of Fortra advises providers to analyze access behaviors across all systems, services and devices in the context of staff roles.
Changi General Hospital is not just putting digital first but also people first in the AI era, according to Chief Data and Digital Officer Dr Weien Chow.
According to Eric Wong, group chief digital health officer at NHG Health, the human factor is often neglected in the AI journey.