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Craig Kwiatkowski also discusses whether to build or buy AI, and how patients and clinicians are responding to these tools.
Mark Mabus, CMIO and SVP of EHR at Parkview Health, says the organization is leveraging Epic's built-in generative AI capabilities before considering third-party solutions to maximize value and simplify implementation.
Eric Poon, Duke University Health System CHIO, says the system has gone from being drawn to trendy AI tools to ensuring that AI investments align with its organizational priorities.
Eric Alper, SVP and chief quality officer at UMass Memorial Health, says the hospital has deployed 40 AI models despite limited resources, prioritizing use cases that improve care delivery, efficiency and financial sustainability.