AI has the ability to make physicians' lives easier

Eric Alper, SVP and chief quality officer at UMass Memorial Health, says the hospital has deployed 40 AI models despite limited resources, prioritizing use cases that improve care delivery, efficiency and financial sustainability.

Megan Coder of the Society for Digital Mental Health cautions that patients may rely on general-purpose AI chatbots that are unsuitable for mental health treatment rather than seek care from a human clinician.

The chief information officer of the Mountain View, California-based health system discusses how it's prioritizing AI and digital transformation today – and how a pioneering EHR deployment nearly 60 years ago still influences its innovative spirit.