There's a revival of interest in the application of technology for digital transformation

Megan Coder of the Society for Digital Mental Health cautions that patients may rely on general-purpose AI chatbots that are unsuitable for mental health treatment rather than seek care from a human clinician.

Nick Yaitsky, chief AI officer at Lulav AI, says that AI is present in many healthcare technologies, so organizations must shift their conversations from whether to adopt AI to how they can best use it to improve patient care.

Michelle Stansbury, associate chief innovation officer at Houston Methodist, talks about how the hospital has built a more engaging patient experience, from scheduling to interactive bedside technology to post-discharge texting.