One expert's perspective on smart health AI investments

Zoom Communications' Jim Martin says the company's AI-first platform can streamline clinical and call center workflows, including generating visit notes to free clinicians' time so they can focus on patient interactions.

AI is more readily adopted in other industries, and there are "thousands of reasons for that," says HIMSS Chief Scientific Research Officer Anne Snowdon. The biggest is that in healthcare lives are at stake. "We don't ever take that for granted."

Yesha Patel, data scientist at Keck Medicine of USC says some applications come out of the box "ready to go." Others require a more customized approach – but that requires a lot of in-house expertise, like data scientists and AI architects.